Refund policy

RETURNS & REFUND PROCESS

Returns We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging with all tags and documentation intact.

Return Shipping Costs Customers are responsible for all return shipping costs. We kindly ask that returns are sent back to us using a tracked shipping service.

How to Return 

I want to return an item in person: Drop into the store. Make sure to bring your receipt/proof of purchase. 

I want to return an item by post/courier: We are happy to accept your returns by post/courier, but please make sure to do the following:

• Pack/wrap your return securely and discretely. We will not be liable for any items that are lost or damaged in transit to us. Returns are best sent in a sturdy cardboard box.
• Include a copy of your invoice/receipt.
• Let us know how to contact you. Don't forget to include a note stating your name, address, contact phone number and email address. 
• Contact us at [email protected] to initiate a return. We'll provide return instructions and address.

Refunds Once we receive and inspect your return, we'll process a full refund of the product price within 5-7 business days to your original payment method.

Non-Returnable Items Custom or personalized items cannot be returned unless defective.

Damaged or Defective Items If you receive a damaged or defective item, contact us immediately with photos. We'll assess your case.

If you receive a damaged or defective item, please contact us at [email protected] within 48 hours of delivery with the following:

• Clear photos of the damage/defect
• Your order number
• A description of the issue

We will arrange a repair, replacement or full refund depending on the circumstances. Items damaged due to misuse or improper handling are not covered under this policy.

Contact For questions about returns, email [email protected] or call 01 456 8518.